Services
Services that Strengthen Execution, Alignment, and Delivery
I partner with enterprise and high-growth SaaS organizations to strengthen how work actually gets done - across sales, product, delivery, operations, and customer success. You get clarity, alignment, and execution, not just more frameworks.
I work in two modes, whichever best serves your organization’s situation and goals.
How the Work Happens
Every organization is different. The way I engage depends on where you are, what’s breaking, and what success needs to look like over time.
Advisory & Organizational Design
Embedded Executive Leadership
When this is the right fit
This engagement is the right fit when leadership needs clarity before taking action — when strategy, structure, or delivery models need to be realigned, and the organization needs a practical path forward without embedding another executive.
What the work includes
I work closely with executive and leadership teams to diagnose where alignment is breaking down and design operating models that support execution. The work typically includes:
-
Assessing delivery, operations, and cross-functional workflows
-
Designing scalable delivery and professional services models
-
Defining roles, responsibilities, KPIs, and decision rights
-
Establishing right-sized governance and operating rhythms
-
Advising on tooling and systems that support delivery and resource planning
What changes
When the system is clarified and aligned, organizations will see:
-
Clear ownership and decision-making
-
Fewer competing priorities and handoff issues
-
Improved visibility into delivery and performance
-
Processes that support execution instead of slowing it down​​
When this is the right fit
This is the right engagement when the organization needs ownership, not advice — when delivery or operations are under strain, change needs to happen from the inside, and leadership needs a steady hand through growth or transition.
​
What the work includes
I step into the organization as a fractional, interim, or full-time executive (COO / CDO / CPO), leading teams and owning outcomes. This typically includes:​
-
Leading delivery and operations through periods of growth or change
-
Building the systems, rhythms, and standards that support execution
-
Aligning cross-functional stakeholders around clear priorities
-
Developing internal leaders so the organization is stronger long after I step back
-
Establishing operating metrics and reporting that support board and investor readiness
What changes
When leadership and execution are aligned from the inside, organizations see:
-
More predictable delivery
-
Stronger execution discipline
-
Clearer communication across functions
-
A sustainable operating cadence that holds under pressure
Need clarity first?
Choose Advisory & Organizational Design when alignment and structure need to come before action.
​Need ownership and execution?
Choose Embedded Executive Leadership when change needs to happen from the inside.
If you’re not sure, we’ll figure it out together.
I don’t force engagements into predefined boxes.
How This Shows Up Day-to-Day
A practical approach to scaling delivery: solid frameworks, embedded partnership, senior expertise, and teams built to last.
Scalable Delivery Systems
Proven delivery frameworks designed to fit your organization, not a generic model pulled off the shelf.
Embedded Partnership
I work inside the organization, aligning leadership, process, and execution rather than advising from a distance.
Senior Operating Experience
Access to executive-level judgment and hands-on leadership without adding long-term overhead.
Teams Built
to Last
Clear standards, strong leadership, and operating rhythms that continue to work long after the foundation is in place.
What I Focus On
Core Focus Areas
-
Delivery & Professional Services organizations
-
IT and operational transformation
-
Cross-functional alignment (Sales, Product, Delivery, Customer Success)
-
Process design tied to strategy and revenue
-
Leadership enablement and accountability
I don’t treat these as separate initiatives. They’re designed and addressed as one system.
Outcomes Leaders Care About
-
Fewer delivery surprises
-
Professional Services that contribute to revenue
-
Clear ownership and decision-making
-
Better alignment between strategy and execution
-
Teams that perform without burning out
Examples of Outcomes
From Past Engagements
These results come from aligning leadership, delivery, and operating models, not from one-off fixes or short-term interventions.
+100%
YoY growth in
services revenue
2x (+107%)
Improvement in
delivery efficiency
92%
Forecast accuracy across delivery
90%
Projects delivered within budget
18% --> 6%
Reduction in
customer churn
30%
Faster time-to-value for end-to-end process integration
What Gets Put in Place
Teams That Scale Across Geographies
Clear operating rhythms, communication standards, and accountability that allow distributed teams to perform without friction.
Leadership That Holds the Line
Delivery and operations leaders who are equipped, enabled, and accountable, not overwhelmed or operating in isolation.
Governance That Speeds Things Up
Decision frameworks and cross-functional governance that improve alignment and execution instead of slowing teams down.